We collect personal data, encompassing identifiable information like names, addresses, dates of birth, passwords, and payment details, which can be linked to an individual. This excludes anonymized or de-identified data. Personally identifiable information is gathered in the following scenarios:
When you make reservations or choose packages via our Website, App, or customer service.
Registration and Interactions:
During registration, information requests, newsletter subscriptions, feedback sharing, or any other interaction related to availed holiday packages.
Online and Offline Engagement:
Involvement in online/offline events, expressing interest on third-party platforms, or voluntary provision of details for promotions.
Certain activities, like placing orders, require mandatory registration for full access to our Website or App.
We utilize your contact information to send offers, payment reminders, travel vouchers, and travel sector updates via newsletters. If you prefer not to receive such information, an unsubscribe option is available in the email messages you receive.
When you reserve or purchase travel services through us, we share specific personal information with airlines, hotels, car-rental agencies, travel agencies, or other relevant third parties to ensure the successful fulfillment of your travel arrangements. Importantly, we do not sell or rent individual customer names or personal information to third parties.
We use non-personally identifiable information in aggregate form to enhance the quality of our online services. This involves statistical analysis of customer and visitor characteristics and behavior. Aggregate data, devoid of personal identifiers, may be shared with suppliers, advertisers, affiliates, and other business partners. This information may also be used to inform third parties about the visibility and engagement levels of links to their websites.
On occasion, we may enlist a third party for projects like market research surveys or contest-entry processing. Information shared with these third parties is protected by confidentiality agreements and is intended solely for the completion of the specified project.
We retain your personal data only for the duration necessary to fulfill the purposes for which it was collected. This includes meeting legal, accounting, or statutory reporting requirements. The determination of the appropriate retention period takes into account factors such as the type, quantity, and sensitivity of the personal data, the potential risks associated with unauthorized use or disclosure, the purposes of processing the data, alternative means of achieving those purposes, and relevant legal requirements.
Certain information may be retained even after the closure of your account if it is essential to fulfill legal obligations, maintain security, prevent fraud and abuse, or defend/enforce our rights. Our data retention practices are designed to ensure compliance with legal standards while safeguarding your privacy.
As a member or participant in promotions/sweepstakes, you may receive periodic email and SMS updates about fare sales, special deals, newsletters, new services, and other relevant offerings. To tailor your communication preferences, you have the option to unsubscribe. Simply click on the "unsubscribe" link or follow the instructions in each email message. If you prefer, you can also send us an email expressing your choice.
We respect your decision, and you won't receive promotional communications if you opt out. However, please note that we reserve the right to limit membership to those who accept emails, and members will be notified via email before any such actions are taken.
Our website may contain links to other sites. Clicking on these links directs you to external websites for which we bear no responsibility. We strongly advise reading the privacy statements of these external sites, as their policies may significantly differ from ours.
You are solely responsible for safeguarding the confidentiality of your passwords. Exercise caution and responsibility, especially when online.
In addition to the scenarios mentioned earlier, we may disclose information about our site members if compelled by law, court order, government or law enforcement request. This may also occur in situations where we believe, in good faith, that disclosure is necessary to protect the rights or properties of Smileytrips.com, its affiliates, associates, employees, directors, or officers. This includes instances where disclosure is deemed necessary to identify, contact, or take legal action against individuals causing interference with our rights or properties, intentionally or otherwise, or if harm could be inflicted on others by such activities.