Q: When will I receive my travel vouchers?
A: Your travel vouchers will be handed over to you three days prior to the date of travel.

Q: Will I receive separate invoices for flights, hotels, and transport, or is there a consolidated invoice for the entire holiday package?
A: No, you will not receive separate invoices for flights, hotels, and transport. Instead, we provide a convenient and consolidated invoice for the entire holiday package. This single invoice covers all components of your travel, streamlining the billing process for your convenience.

Q: Can I customize a holiday package?
A: Yes, you can customize your holiday package. While the group tour itinerary is pre-designed and fixed, all services are on a sharing basis. If you desire something different from the inclusions mentioned, we offer a variety of individual tours, events, and attractions. Feel free to contact us for personalized options.

Q: Can I check-in early or check-out late at the hotel?
A: We can certainly place a request with the hotel for early check-in or late check-out; however, this is subject to availability at the time of check-in. Any additional charges for early check-in or late check-out will need to be incurred by the guest. We recommend contacting the hotel directly or informing our team in advance so that we can assist in making the necessary arrangements based on availability and the hotel's policies.

Q: What documents are required for a domestic holiday?
A: Carry a valid government-approved Photo ID and residence proof (excluding PAN card) for each traveler.

Q: Can I have a guide for my holiday?
A: Yes, you can have a guide for your holiday by paying an additional cost, especially if it's not a group package.

Q: How do I contact SmileyTrips.com in case of an emergency while traveling?
A: The confirmed service vouchers for your booked package will include the contact details of the service provider, including the emergency number of SmileyTrips.com.

Q: Can I cancel my holiday tour midway?
A: Yes, you have the option to cancel your holiday tour midway. However, please note that the amount paid for the tour is non-refundable.

Q: Can I change the booking dates?
A: Yes, you can make modifications to the booking dates by contacting our customer service center. Please note that changes are subject to availability with the vendor and are governed by the applicable terms and conditions.

Q: Do I need to buy Travel & Medical Insurance?
A: For travel to certain countries, Medical Insurance is mandatory. For other destinations, it is highly recommended, as medical treatment abroad can be significantly expensive. It's advisable to check the specific insurance requirements for your destination and consider purchasing comprehensive coverage to ensure peace of mind during your travels.           
 
Q: How can I get a visa?
A: To obtain a visa, you need to fill out a visa application form and submit specified documents at the embassy or consulate of the country you intend to visit. The consulate may require a personal interview, fingerprint procedure, or additional documents in specific cases. Smileytrips.com offers assistance for visa applications, but it's important to note that the approval of a visa is at the discretion of the embassy or consulate.
 
Q: How many days before the journey should I book the hotel or a holiday package?
A: There is no specific date for booking a hotel or holiday package. However, it is advisable to book well in advance to secure hotel reservations, especially during peak travel seasons or for popular destinations. Booking early ensures better availability and allows for a smoother planning process for your journey.

Q: What is the difference between star rating and Tripadvisor rating?
A: The star rating is a comprehensive evaluation of a hotel's overall quality, covering aspects like service, facilities, rooms, location, and price. Tripadvisor (TA) rating, on the other hand, reflects guest experiences. For example, a 3-star hotel can have a 4.5 TA rating, indicating high satisfaction among users based on their individual experiences.

Q: Can I use an international credit card for payment?
A: Yes, you can use all international credit cards to make payments for bookings.

Q: What does CWB and CNB stand for?
A: CWB stands for a child with bed, indicating a child sharing the room with parents and requesting an extra bed. CNB stands for a child with no bed, signifying a child sharing the room with parents without requesting an extra bed.

Q: Can I book an activity when I reach the destination?
A: SmileyTrips.com products can only be booked online. It is recommended to pre-book your activity to avoid disappointment, as many of the listed products are popular and may get sold out in advance.
 
Q: I don't know what date I'm traveling yet, can I book an activity and leave it open-dated?
A: The majority of travel services provided by SmileyTrips.com require a pre-booked date designated for the travel supplier to cater to passengers.      

Q: What happens if I cancel or do not show up for an activity booked?
A: Make sure to read the terms and conditions carefully. Cancellation charges may apply, and the remaining money will be refunded to your payment method upon cancellation. No money will be refunded in the case of a no-show.

Q: Do children need photo ID proofs also? 
A: Children do not require photo ID proofs. The travel provider requires a valid photo ID proof, such as a passport or driver's license, for the lead traveler in the booking to protect the purchase.